Through system integration approaches all physical and virtual components of a system are integrated appropriately. Under this first line maintenance services is administered.
First line maintenance (field support) is an on-site support of telecommunication networks and equipment (onsite FLM support) as well as onsite engineering support of various types of corporate networks, wireless networks, computer systems, IT equipment, access control and more.
Our field support teams consist of trained specialists with extensive practical experience in on-site FLM support of telecommunication networks and equipment. Our field engineers are carefully distributed throughout the covered territory in a way they can respond in a timely manner to the agreed SLA parameters of the on-site field support (FLM). We work on 24/7/365 support scheme while the time to reach the site is up to 2 hours in major regional cities and up to 4 hours in the rest of the country.
